Refund and Returns Policy

At DryVeggi, a brand owned and operated by RohidaAgroTech Private Limited, we are committed to delivering premium-quality dried vegetables and fruits that meet high standards of quality, hygiene, and safety. Please read our Refund / Return Policy carefully before making a purchase.

1. General Policy

Due to the perishable and food-grade nature of our products, we do not accept returns once the product has been delivered, except in cases of:

Damaged products
Defective products
Incorrect items delivered

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

The product is received in a damaged condition
The product is spoiled or unfit for consumption at the time of delivery
An incorrect product has been delivered

To be eligible, the issue must be reported within 48 hours of delivery.

3. Reporting an Issue

To request a refund or replacement, please contact us through our Contact Us page and provide:

Order number
Clear photographs or videos of the product and packaging
Description of the issue

Claims submitted without sufficient evidence may not be accepted.

4. Inspection & Approval

Once your request is received, our quality team will review the information provided. If the claim is approved:

A replacement will be issued, or
A refund will be processed, at our discretion

5. Refund Processing

Approved refunds will be processed using the original payment method. Refund timelines may vary depending on your bank or payment provider, typically within 7–10 business days after approval.

6. Non-Refundable Cases

Refunds or returns will not be accepted in the following cases:

Change of mind or taste preference
Improper storage after delivery
Minor variations in color, texture, or taste due to natural processing
Products purchased under discounts or promotional offers (unless damaged)

7. Bulk Orders & Institutional Sales

Refunds, returns, or cancellations for bulk, institutional, or B2B orders shall be governed by the terms agreed upon in the respective contract or purchase agreement.

8. Cancellation Policy

Orders may be cancelled only if the request is made before dispatch. Once the order has been shipped, cancellation requests will not be accepted.

9. Company Information

This policy applies to products sold under the brand DryVeggi, owned and operated by:

RohidaAgroTech Private Limited
CIN: U56290RJ2025PTC109698

10. Policy Updates

RohidaAgroTech Private Limited reserves the right to modify this Refund / Return Policy at any time without prior notice. Changes will be effective upon posting on the website.

11. Contact Us

For any questions or concerns regarding this policy, please contact us through the details provided on our Contact Us page.

Last Updated: January 2026